Something not working right?
You're in the right place. Try a quick fix below, or send us a request and we'll get back to you, usually the same business day.
Quick fixes
These solve most everyday hiccups in a couple of minutes.
The remote or touch screen isn't responding
Charge it (or put in fresh batteries), then press any button to wake it. If it still won't respond, check that the Control4 app works on your phone. If the app works and the remote doesn't, the remote needs us. If neither works, see "Everything says offline" below.
The TV has no picture or is on the wrong input
Turn the room off from the remote or app, wait about ten seconds, then pick what you want to watch again. That resets the TV, the receiver and the inputs together, which fixes most picture problems.
Music won't play in a room
In the Control4 app, choose the room, then Listen, and pick the source again. If one streaming service is stuck, try a different one. If nothing plays anywhere, the music server may need a restart, so send us a request.
Everything says offline or the app can't connect
Check whether the internet is down on your phone or computer. If it is, unplug the internet modem, wait two minutes, plug it back in, then do the same with the router. Please leave the Control4 controller and the equipment rack plugged in unless we ask you to restart them.
We just had a power outage
Give the system ten minutes to start back up on its own. Lights, music and TVs usually come back by themselves. If something is still off after that, send us a request and tell us what isn't working.
Not a Home FX client yet? We also service Control4 systems we didn't install. Tell us about yours in the form.